Legal
Privacy Policy
Last updated: 30 June 2026 — This policy explains what data we collect, why we collect it, and how we use it.
Plain English summary: We collect only what we need to help you. We do not sell your data. You can ask us to delete it at any time.
1. Who we are
This website and associated services are operated by LetUsTech, a UK-based IT support and managed services provider based in Liverpool, Merseyside.
Data protection enquiries: letustec@gmail.com
2. What information we collect
- Contact forms: Name, email address, and the content of your message when you submit an enquiry or quote request.
- Email correspondence: If you email us directly, we retain that correspondence for service continuity.
- Support sessions: During a remote support session, basic system information is shared with us temporarily to diagnose and resolve issues. We do not retain screen recordings.
- Analytics: We use Google Analytics to understand how visitors use our website. This collects anonymised data (pages visited, time on site, browser type). No personally identifiable information is collected this way.
- Cookies: We use cookies for analytics and to improve your experience. See our Cookie Policy for full details.
3. How we use your information
- To respond to your enquiries and deliver the services you have requested
- To send quotes, invoices, or service updates relevant to your account
- To improve our website and services using anonymised analytics
- To meet our legal and regulatory obligations
We will never use your personal data for marketing purposes without your explicit consent.
4. Legal basis for processing
Under UK GDPR, we process your data under the following lawful bases:
- Contract: Processing necessary to deliver services you have requested.
- Legitimate interests: Running and improving our business, fraud prevention, and website security.
- Consent: Analytics cookies, where accepted via our cookie banner.
- Legal obligation: Where we are required to retain records by law (e.g. financial records for HMRC).
5. Who we share your data with
We do not sell your data. We may share limited information with the following third-party processors:
- EmailJS — delivers messages submitted through our contact form.
- Google Analytics — anonymised usage data only.
- PayPal — if you make a payment through PayPal, their privacy policy applies to that transaction.
All processors handle data securely and in accordance with UK GDPR.
6. How long we keep your data
- Contact enquiries: 12 months from last contact, unless a service relationship is established.
- Service records (invoices, support logs): 7 years for accounting and tax purposes.
- Email correspondence: As long as reasonably necessary for service continuity.
7. Your rights
Under UK GDPR, you have the right to:
- Access a copy of the data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to processing based on legitimate interests
- Withdraw consent where processing is consent-based
- Lodge a complaint with the ICO at ico.org.uk
To exercise any right, email letustec@gmail.com. We will respond within 30 days.
8. Security
We take reasonable technical and organisational measures to protect your data. Remote support sessions use encrypted connections via Microsoft Quick Assist. Our website is served over HTTPS.
9. Cookies
See our Cookie Policy for full details on what cookies we use and how to manage them.
10. Children
Our services are not directed at children under 13. We do not knowingly collect personal data from children. Please contact us immediately if you believe a child has submitted data via our site.
11. Changes to this policy
We may update this policy periodically. The date at the top of this page reflects the most recent revision. Continued use of our services following a change constitutes acceptance of the updated policy.
12. Contact
LetUsTech
Liverpool, Merseyside, UK
letustec@gmail.com